At LUXE (Kyiv, Ukraine), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, create an account, or make a purchase. By using our services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly
When you create an account, place an order, or contact us, we collect information such as your name, email address, shipping address, billing address, and payment details. Payment card details are processed securely through our payment provider and are never stored on our servers.
Information collected automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior, including your IP address, browser type, pages viewed, time spent on pages, and referring URLs. We use cookies and similar tracking technologies to enhance your experience.
Information from third parties
We may receive information about you from third-party services you connect with our site, such as social media platforms, or from analytics and advertising partners.
2. How We Use Your Information
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Create and manage your account
- Respond to your questions, comments, and customer service requests
- Send promotional communications if you have opted in (you may opt out at any time)
- Improve and personalize your shopping experience on our site
- Detect, prevent, and address fraud, security incidents, and other harmful activity
- Comply with our legal obligations
3. Sharing Your Information
Service providers
We share your information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email service providers, and analytics platforms. These providers are contractually obligated to use your information only to perform services for us.
Legal requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of LUXE, our customers, or others.
Business transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
We do not sell your data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Cookies & Tracking Technologies
What are cookies
Cookies are small text files placed on your device when you visit our website. We use cookies to remember your preferences, keep items in your cart, understand how you use our site, and show you relevant content.
Types of cookies we use
We use essential cookies (required for the site to function), functional cookies (to remember your preferences), analytics cookies (to understand site usage), and marketing cookies (to deliver relevant advertisements). You can control non-essential cookies through your browser settings or our cookie consent tool.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Account information is retained for the duration of your account plus a reasonable period thereafter. Order records are retained for at least seven years for accounting and legal purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to legal retention requirements
- Portability — receive your data in a structured, machine-readable format
- Objection — object to certain types of processing, such as direct marketing
- Restriction — request that we restrict the processing of your information in certain circumstances
- Withdraw consent — where processing is based on your consent, you may withdraw it at any time
To exercise any of these rights, please contact us at privacy@luxe.com. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on this page with a new effective date. For significant changes, we may also notify you by email.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:
LUXE
Kyiv, Ukraine
Email: privacy@luxe.com